Salon Policies and Etiquette

COVID-19 Updated Procedures

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Cancellations and Appointment Time Changes

  • We ask for a 24 hour notice should you need to cancel or make any changes on Natural styling services , Cutting and Trimming Services, and conditioning Treatments.

  • We ask for 48 hour notice should you need to cancel or make any changes on color services, or Braiding services 

  • Anything less than requested makes it difficult to fill our stylist valuable time. In effort to respect the time of ur salon guest and stylist, we reserve the right to evaluate same day/last minute cancellations or changes and charge a cancellation fee of $25 or 50% of you scheduled service(s), whichever is greater.

No Shows

  • We understand life gets hectic and things happen, which is why we ask for your email address and mobile number to remind you of your upcoming appointments. We will forgive the first no show, beyond that, in an effort to respect your stylists’ time and livelihood, we require no show reservations to be paid in full prior to scheduling and/or honoring future reservations.

Late Arrivals

  • Late arrivals tend to create stress and risk a compromised experience for your stylists’ and other guests. To ensure promptness and quality for all reservations throughout the day, we may elect to reschedule guests running 15+ minutes late to another convenient time. In the event that we have to cancel or reschedule your appointment due to tardiness we reserve the right to charge a last minute cancellation fee of $25 or 50% of your scheduled service(s), whichever is greater. Parking and traffic are always a challenge here in Atlanta, so please plan your commute to the salon accordingly.

Deposits and Appointment Reservations

  • Due to the cost, time and/or complexity of certain salon services, we require a non-refundable 50% deposit for certain reservations, including, but not limited to, KMB treatments, braiding extension services, complex color corrections and off-site event styling

    All first time clients are required to have a valid debit/ credit card on file in order to reserve appointment.

Deva Guest

  • The Deva Cut is a cutting technique  preformed on dry curly hair. By cutting the hair dry in its natural state, your stylist is able not cut the curls where they live naturally, while taking shrinkage, density, band texture into consideration.

  • All Deva clients should arrive to the salon with your hair washed between 24-36 hours prior to your appointment. Deva clients should arrive with their hair detangled from root to end, styled with or without product and completely dry. NO twist -outs, headbands, ponytails, or any other manipulated curls will be accepted. Deva Cuts can not be preformed on manipulated curls, must be your natural curl pattern.

  • Your stylist will begin your Deva cut as soon as you arrive to the salon. Being Deva ready is essential! If your stylist has to shampoo, detangle, style or do any other services  to prepare you for your Deva cut a charge of $40 will be added to your service.

Consultations

  • You cannot get a full natural hair consultation by itself.  If you do need a full consultation, then we would recommend booking a First Time Client appointment. 

  • Consultations are complimentary with a scheduled hair service. After your hair has been washed, conditioned and is wet in its natural state, your stylists will be able to determine: curl pattern, shrinkage, breakage, straight pieces, thermal damage, etc. Your stylist  will then discuss with you the best styling products and services that are conducive to your hair needs and your lifestyle. 

Booking Appointments

  • Online booking no longer available.

  • All appointments must be booked by calling Envious Curls Salon at (404) 553- 1501.

  • All appointments may be scheduled Tuesday – Saturday 10am – 3pm.

  • All calls and voicemails received outside of booking hours will be retuned the following booking day.
  • Text messages are not an accepted method to book appointments.
  • Stylist will only be able to preform scheduled services on clients
  • Client are no longer able to book/ pre-book multiple appointments in advance.  Only one appointment per client can be booked at a time.
  • Clients are no longer able to book appointments in the salon.
  • All first time clients must book First Time Client appointments ONLY. 
  • First time clients can not receive any color services or KMB Treatment Services  

Waitlist

  •  In the event a requested day or time is not available. The client will be given the option to be added to a waitlist for that day or time.
  • If an appointment becomes available the client will be informed via email and text, and asked to confirm the appointment. 
  • Clients will be given up to 1 hour to confirm their appointment.

Pet Policy

Pets are not permitted in the salon.

Children Policy

  • All children must be accompanied by an adult useless receiving service.

  • Envious Curls does not have an age requirement for hidden receiving services. 

  • All child services are the same price as adult services, unless otherwise specified by stylist. 

  • Envious Curls reserves the right to refuse service to any child unable to physically or emotionally receive service (i.e. not big enough to sit in styling/ shampoo chair, or too sensitive to allow stylist to efficiently serve him/her)

  • Children receiving services may be dropped off and/or left under the supervision of the stylist for the duration of his/her services.

  • A 30 minute pick-up call for text will be given to parent/ guardian. We reserve the right to charge a late pick up fee of $50 if child(ren) are not picked up within allotted time. 

Client Preparation

  • All clients receiving services should arrive with all twist, braid, ponytails, and extensions removed from hair; unless otherwise discussed previously with stylist.

  • If your stylist has to remove /assist in the removal  or is delayed from starting services due to the removal of any twist, braids, ponytails, or extensions; a standard fee of $30 will be added to the balance of clients services. 

  • Stylist reserve the right to charge and additional $30/ per hour for extensive removal. 

  • All clients should arrive moderately or fully detangled. 

  • Excessive detangling will result in a standard $40 detangling fee.

  • Stylist reserve the right to charge and additional $40/ per hour for excessive tangles.